Accelerating Best Practices in Peer Support Around the World

Program Development Guide

Chapter 8: Monitoring and Evaluating Peer Support

In this Chapter:

1. Selecting an Evaluation Type

2. Planning Your Evaluation

3. Identifying Indicators and Measures

4. Cost-Effectiveness Analysis and Business Case

5. Data Collection


Evaluating peer support is important for designing peer support programs (e.g., training outcomes of peer supporters), understanding what peer support looks like (e.g., delivery of peer support events), and demonstrating program impact (e.g., quality of life, health outcomes). In many cases, the methodology behind these components can be critical to program sustainability. Overall, it is crucial to identify reliable measures, indicators, tools, and instruments that are relevant to overall program goals, objectives and activities.

For a starter, the U.S Centers for Disease Control and Prevention Evaluation Working Group’s program evaluation framework provides a host of descriptive information and practical tools for general program evaluation for public health programs.


Program Evaluation vs Quality Improvement


[3] FraserHealth, Department of Evaluation and Research Services (2011) Differentiation of Research, Program Evaluation and Quality Improvement. Available at:

[4] Centers for Disease Control and Prevention (2013). Quality Improvement and Program Monitoring and Evaluation. Available at:

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