Accelerating Best Practices in Peer Support Around the World

Peer Support and the Patient-Centered Medical Home

Peer Support and the Patient-Centered Medical Home (PS/PCMH) Project

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In 2011, Peers for Progress was awarded and began planning for a comprehensive diabetes management project funded by the Bristol-Myers Squibb Foundation’s Together on Diabetes Initiative. The purpose of the project is to demonstrate and evaluate the ability of a comprehensive approach to diabetes management based in a primary care patient-centered medical home (PCMH) and emphasizing peer support and community outreach activities to improve health outcomes of the target population (approximately 4,000 low-income Latinos with diabetes).  The project will take place over 36 months with a 2 year implementation period.

This project is based on the assumption that the PCMH model, peer support programs and community outreach activities all play major roles in engaging low-income minorities to improve self-management behaviors and achieve improved outcomes for their diabetes.  The design involves a closely evaluated demonstration project to assess the attainment of the following outcomes:

  • Engagement in regular clinical care and self-management
  • Improvement in self-management behaviors such as medication adherence, physical activity, healthy diet, non-smoking, etc.
  • Improvement in clinical indicators such as HbA1c, blood pressure, BMI, etc., and
  • Improvement in general and diabetes-specific quality of life

Additionally, we will select a research sample of 400 patients (from among the 4,000) for further study of intensive, ongoing peer support.

In this project, peer supporters will be part of the extended patient care team. They will work closely with patients and their families to encourage and facilitate access to regular clinical care, deliver diabetes education, assist patients with implementation of diabetes care plans, provide regular and ongoing follow up and support for diabetes management issues, and link patients to needed community resources. Program materials developed by the project team and Alivio staff can be found below and on our Spanish language/Recursos en Español webpage under the tab Proyecto con Alivio.

Model of organizational interactions detailing linkages between clinic and community resources


Sustainability is built into the very structure of the project through including organizations already committed to making PCMH and peer support central parts of their programs.  Implementation of the demonstration project will take place at Alivio Medical Center in Chicago, IL, a federally-qualified health center dedicated to providing quality, cost-effective health care to the Latino community. In addition, Peers for Progress, the National Council of La Raza and TransforMED will prepare a large number of relevant resources for nationwide dissemination through their vast channels of networks. A critical component to these dissemination activities is our National Peer Support Collaborative Learning Network.

You can visit our monthly news for updates on the progress of the project. Below are some documents relevant to the project:

Posters and Presentations


Diabetes Management through Peer Support and Community Outreach from the Patient-Centered Medical Home

Presentation delivered by Ed Fisher during the Panel on Patient Engagement and Practice Change at the Together on Diabetes Grantee Meeting in February 2013.

Diabetes Management through Peer Support and Community Outreach from the Patient-Centered Medical Home

Poster presented by Peers for Progress, NCLR, and Alivio Medical Center at the Together on Diabetes Grantee Meeting in February 2013.

ADA Health Disparities Poster

Poster presented at the American Diabetes Association’s 6th Annual Disparities Forum integrating the implementation model we are demonstrating at Alivio Medical Center, the related national experience of NCLR affiliates, and the opportunities for such programs through the Affordable Care Act and related provisions.

The Promotores(as) Model and the Affordable Care Act

Presentation delivered at the 2013 NCLR Conference in a workshop entitled “The Promotores(as) Model and the Affordable Care Act: Promoting Health Education while Reducing Health Care Costs.” Peers for Progress presented with MHP and Alivio Medical Center. Read our blog about the conference.

Posters (English and Mandarin) presented in China at a workshop on developing peer support programs associated with the Chinese Diabetes Society and its Study Group on Diabetes Care and Education. The workshop was organized by Peers for Progress and colleagues at the Chinese Diabetes Society with 200 health care professionals interested in developing diabetes peer support programs.

BMSF Summit February 2012: Peers for Progress Presentation


News and Highlights


Announcement of grant award

Collaborative Learning at the 2013 Together on Diabetes Grantee Summit [Blog]

Growing to Love Program Monitoring – PfP Newsletter Spotlight of CES Contact Note and Program Monitoring Report

PfP Project Partner Spotlight February 2012: Alivio Medical Center

PfP Reflections on BMSF summit, June 2012


Program Resources


You can find resources in English and Spanish here.

For more information please contact Diana Urlaub, MPH, Program Manager at

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