Program Development Guide
Training Evaluation and Ongoing Training
3. Training Evaluation and Ongoing Training
Evaluating Training Outcomes
An evaluation of training outcomes focuses on the impact of training on the trained peer supporters. This type of evaluation is important for examining the preparation of peer supporters to provide peer support, as well as for identifying ways to inform and improve future and ongoing training activities.
Evaluation of training outcomes involves:
- Identify outcomes that the training intends to achieve
- Select approaches to assess training outcomes
Examples of methods for evaluating training outcomes:
- Written tests may be useful for evaluating training outcomes if a peer support training uses information education to provide training about disease specific information (e.g., basic diabetes-related knowledge).
- If a peer support training program emphasizes skills building and role play to enhance communication, facilitation and other support skills, then a simulation through standardized patient cases to observe participants’ responses may be useful for evaluating training outcomes.
A peer support program needs to determine “minimum requirements” for meeting or exceeding the training expectations, as well as the consequences for those who fail to demonstrate the intended training outcomes. In many cases, programs may offer additional sessions to address areas that need further attention and thereby “re-train” the training participants.
It is also recommended to conduct a process evaluation to determine training program satisfaction. This assessment examines whether or not the training content and approaches enable the participants to obtain the required knowledge and skills. This process evaluation can be quantitative and/or qualitative.
In addition to conducting and evaluating training, it is important to develop plans for ongoing training and support for peer supporters, such as periodic booster sessions on certain topics. In many cases, ongoing training is a critical component of ongoing monitoring, support, and supervision. You can learn more about how to provide ongoing training and support for peer supporters in the Manage Peer Support section.
|2011 SBM Seminar: Recruiting training and evaluating peer supporters||Peers for Progress Grantees in Alabama, California and Michigan share how they recruit, train and evaluate peer supporters.|
|2012 SBM Seminar: Training Ensuring Competencies and Intervention Tracking||In addition to training, Peers for Progress Grantees in Alabama, California and Michigan also share how they conduct training evaluation and monitor the peer support delivery. Process evaluation related to training is also included. The content focuses on similarities and differences across these projects.|
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